Terms & Cookie Policy
Appointments
Appointments can be made by phone, online or in person, we operate a patient recall service to encourage our patients to attend regularly and remind you when your next dental examination is due.
We kindly request a minimum of 24 hours’ notice for the cancellation or rescheduling of appointments so the appointment can be offered to another patient. Failure to give a least 24 hours' notice will mark your appointment as a 'failed' appointment and failure to attend two appointments within a 12 month period will result in your name being removed from our NHS list at the surgery. Exceptions will be given for bereavement or serious illness. For our private patients there will be a cancellation charge as per our cancellation policy.
If you require an emergency appointment we recommend you contact the surgery at 8.30am and every effort will be made to see you as soon as possible.
Payment Methods
We accept the following payment methods
-Master Card
-Maestro
-Visa
-Visa Electron
-Contactless
-Apple Pay
-Payments made via our stripe link
We accept all major credit/ debit cards except American express
Data Protection and Confidentiality
You have the right to confidentiality. This practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR),GDC, NHS and other data protection requirements relating to our work. We only keep relevant information about patients to provide them with safe and appropriate health care. Dental healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient Information confidential.
Complaints
If you feel dissatisfied with the service that has been provided at the practice, please contact the practice owner, Ajitroy Mom. This can be done in person, telephone or email we will endeavour to resolve the complaint in accordance to the practice complaint policy.
We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time. You can read more about our procedure in our complaints policy. We always want to have satisfied patients. If you feel the complaint hasn't been resolved you may contact NHS England on 0300 311 22 33 or email: england.contactus@nhs.net
Zero Tolerance Policy
You should expect that our staff treat you with courtesy at all times. The staff work very hard on behalf of our patients and therefore we expect that they have the right to work in a safe environment.
For this reason, AJM Dental Group are committed to the NHS Zero Tolerance Policy. No form of violence or abuse is acceptable whether it be towards the staff or any other person on practice premises.
If a patient commits an act of violence against any dentist, member of staff, patient, or any other person present in the surgery or behaves in such a way that any of these fear for their safety, It will result in him/ her being removed from our patient list and the incident being reported to the police.
Comments, Suggestions and Compliments
We welcome comments, suggestions and compliments so that we can continually improve our service to you. Please contact the practice manager, Jolene Topping, in person or by phone, letter or email if you have a comment, suggestion or compliment.
Cookie Policy
What is a Cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use Cookies
We may use cookies to:
Analyse our web traffic using an analytics package.
Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed into our website.
A cookie allows us to check whether you are signed into the site.
Test content on our website.
For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences.
The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website.
We may show your relevant content or provide functionality you used previously. Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling Cookies
You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
Date Updated: 06/03/2025